Refund policy

Your 100% satisfaction is important for us. 

• If a product gets damaged during delivery please take a photo/video of the damaged packaging prior to opening and contact us about the issue upon receiving the product with your order number included in the email so we can work on either getting you a replacement or a refund depending on the item purchased*
• For returns

1. All sales on Customized/Personalized products are final and we will not be offering returns on those products so please be sure to follow the instructions when placing orders to ensure your satisfaction. 
2. For products that are not personalized please email somethingdifferenteng@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return(preferably with photos/videos of the issue)
3. Customers have up to 30 (thirty) days to [file a claim and return the product] after the order has been received due to either shipping damages or product defects upon arrival. If a product is installed and or used beyond test fitting or modified beyond its original design and condition when initially recieved we will not be issuing a refund for those products as we are not liable for damages or defects after the customer has accepted and handled the products.

• We will provide the customer with instructions where to send returned goods that are approved. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items and that cost will not be refunded.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.